Terms & Conditions

Terms and Conditions for Jodhpurisuits.in

Overview of Key Provisions

Jodhpurisuits.in ("we," "our," or "Company") operates as a custom-tailored apparel provider specializing in bespoke Jodhpuri suits. These Terms and Conditions govern all interactions with our website, orders, and services. By using our platform, you agree to comply with these terms, which include strict non-return policies for custom-made garments, payment verification protocols, and brand protection measures. Below is a comprehensive breakdown of your rights and obligations as a customer.

Custom-Made Product Policy

Non-Returnable and Non-Exchangeable Orders

All Jodhpuri suits are crafted to individual specifications provided by the customer. Due to the personalized nature of our products:

1. No returns, exchanges, or cancellations are permitted once production begins.

2. Deposits (minimum 30% of order value) are non-refundable under any circumstances.

3. Final approval of measurements and design details rests with the customer. Discrepancies arising from inaccurate customer-provided measurements void return eligibility.

Production Timelines

1. Estimated completion dates are provided post-payment confirmation but may vary due to material availability or customization complexity.

2. Delays caused by customer inaction (e.g., unresponsive communication for >7 days) extend delivery timelines proportionally.

Payment and Verification

Payment Gateway Compliance

To comply with Indian payment regulations under the Payment and Settlement Systems Act, 2007:

1. KYC Documentation: Customers must submit valid government-issued ID (Aadhaar, PAN, or passport) and address proof upon request.

2. Transaction Holds: Orders remain pending until payment verification completes. We reserve the right to cancel unverified transactions after 72 hours.

3. Accepted Methods: Credit/debit cards, UPI, and net banking. Third-party wallets (Paytm, PhonePe) are subject to additional verification.

Fraud Prevention

1. Chargeback disputes require customers to provide order documentation within 14 days. Unsubstantiated claims may lead to legal action under Section 25 of the Payment and Settlement Systems Act, 2007.

2. Refunds (where applicable) are processed solely to the original payment method.

Brand Protection and Intellectual Property

Prohibited Conduct

1. Unauthorized Use: The "Jodhpurisuits" name, logo, product images, or designs may not be reproduced, resold, or modified without written consent.

2. Defamation: Customers agree not to publish false/misleading reviews on social media or third-party platforms without first contacting support@jodhpurisuits.in for resolution.

Enforcement Rights

1. Legal Recourse: Infringement of intellectual property (e.g., counterfeit products) will result in civil/criminal proceedings under the Indian Trademarks Act, 1999.

2. Content Removal: We may issue takedown notices for unauthorized use of brand assets per the Information Technology Act, 2000.

Shipping and Liability

Delivery Terms

1. Shipping Costs: Calculated based on weight and destination. International orders may incur customs duties payable by the customer.

2. Loss/Damage Claims: Must be reported within 48 hours of delivery with photographic evidence. Claims filed later than 48 hours are void.

Force Majeure

We are not liable for delays or non-performance caused by:

• Natural disasters

• Government restrictions

• Supply chain disruptions

• Pandemics
  Customers will receive revised timelines if such events occur.

Dispute Resolution

1. Mediation: Conflicts must first be submitted to jodhpurisuits.in support for amicable resolution within 30 days.

2. Jurisdiction: Unresolved disputes fall under the jurisdiction of courts in Jodhpur, Rajasthan, India.

Amendments and Contact

1. Policy Updates: Revised terms take effect immediately upon posting. Continued use constitutes acceptance.

2. Queries: Contact us at:

   • Email: jodhpurisuits@gmail.com

   • Phone/WhatsApp: +91-7975760986

   • Business Hours: 10 AM – 7 PM IST (Mon-Sat)

By placing an order, you acknowledge having read and agreed to these terms in full.